Business Analyst

About Client:

Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media.

Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia

Job Title: Business Analyst

Location: Hyderabad

Experience: 6-8 Years

Job Type: Contract to Hire

Notice Period: Immediate Joiners

Job Description:

As a Senior Analyst, Dynamic Fulfillment, you will play a key role in shaping and operationalizing globally harmonized Dynamic Fulfillment data products. You will support strategic deliver and customer service initiatives across regions, ensuring a unified, analytics‑driven view of fulfillment performance.

You will collaborate with cross‑functional partners—including Deliver, Customer Service, IT, and regional analytics teams—to translate business needs into actionable data requirements and scalable product capabilities. Your work will help enable frictionless order fulfillment, optimized service performance, and end‑to‑end visibility of Dynamic Fulfillment processes.

Key Responsibilities

• Support the design, governance, and enhancement of Dynamic Fulfillment data models, ensuring alignment with global standards and business needs.
• Perform hands‑on activities including data sourcing, cleansing, profiling, and validation to support the roll‑out of global fulfillment analytics solutions and dashboards.
• Build strong partnerships to understand fulfillment workflows and translate operational needs into data product requirements.
• Recommend new Dynamic Fulfillment product features, evaluating tradeoffs and facilitating alignment across global and regional teams.
• Contribute to fulfillment‑focused data design decisions and sourcing strategies that improve visibility and decision‑making across the order‑to‑delivery process.
• Conduct risk and impact assessments, clearly communicating downstream implications to impacted systems and stakeholders.
• Analyze fulfillment and logistics data journeys to identify redundancies, accountability gaps, and decision‑making friction points; summarize findings for senior leaders.
• Own documentation and ongoing maintenance for Global Dynamic Fulfillment Products.
• Collaborate with Data Management and Data Quality teams to ensure a robust data quality monitoring framework tied to Dynamic Fulfillment standards.
• Participate in data governance activities with functional and regional stakeholders to continuously improve fulfillment‑related data quality.

What We Are Looking For

Required Qualifications

• Bachelor's degree required.
• 6–8 years of experience in master data, supply chain, operations, or a multifunctional business environment.
• Strong understanding of fulfillment, customer service, and logistics processes, including order management, shipments data, and service performance analytics.
• Experience working with Deliver, Customer Service, and global process owners across regions.
• Advanced SQL*Plus skills; strong Excel and PowerPoint proficiency.
• Excellent cross‑functional collaboration, communication, and change‑management skills.
• Strong analytical mindset with proven problem‑solving abilities.
• Knowledge of data modeling concepts (star schema, snowflake).
• Ability to challenge the status quo, influence partners, and drive improvements to fulfillment processes.
• Ability to communicate effectively with both technical and business audiences.
• Curiosity and ability to rapidly learn new systems, technologies, and processes.

Desired Qualifications

• Master's or PhD in Information Systems, Supply Chain, Operations, Computer Science, Data Engineering, or related fields.
• Experience with Microsoft Cloud, Azure, Databricks.
• Experience with Agile methodologies, especially as a Product Owner.

What's in it for you

• Competitive Total Rewards Package*
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Learning & Development Opportunities
• Employee Resource Groups
• This list could vary based on location/region