Business Analyst, Logistics

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Business Analyst, Logistics
In this role as the Business Analyst, B2B, DC to Stores Transportation Operations, you will play a crucial role in overseeing and optimizing the transportation processes to & between distribution centers (DCs), retail Stores & ship to home. This position requires strong logistical and operational skills to ensure the efficient movement of goods, timely deliveries, and effective collaboration with internal teams and external partners.
Responsibilities
1.Transportation Planning and Execution:
oCollaborate with distribution centre, merchandising teams, for plan and coordinate transportation activities from vendors & to retail stores.
oOversee the execution of transportation plans to ensure on-time and cost-effective deliveries.
oEffective & Continual Track & Trace
oAssist in execution & overseeing the entire process of order fulfilment from confirmation to shipment for products destined for home delivery.
oDistribution Center appointments & yard management
oShip to home operations, club store requirements.
oExceptions Management for Shipment issues, EDI communication etc in Transport Management System ( TMS)
2.Route Optimization:
oAnalyze transportation routes and schedules to identify opportunities for optimization.
oWork with carriers and logistics partners to streamline routes, reduce transit times, and minimize costs.
3.Carrier Management:
oBuild and maintain strong relationships with transportation carriers and service providers.
oRFP prep & support in negotiate contracts, rates, and service level agreements with carriers to ensure cost-effective and reliable transportation services.
4.Compliance and Regulations:
oEnsure compliance with transportation regulations, safety standards, and industry requirements.
oStay updated on changes in transportation laws and regulations and implement necessary adjustments.
5.Vendor Collaboration:
oWork closely with external vendors and transportation providers to resolve issues, track shipments, and improve overall service levels.
oCollaborate with vendors, DC's, Stores to implement best practices for efficient transportation operations.
6.Operational Efficiency:
oImplement process improvements to enhance overall transportation efficiency.
oMonitor key performance indicators (KPIs) to assess operational performance and identify areas for improvement.
7.Documentation and Recordkeeping:
oOversee the accurate and timely completion of transportation-related documentation, including bills of lading, shipping manifests, and delivery confirmations.
oInvestigate on instances of Detention, Accessorial etc.
oMaintain organized records for auditing and compliance purposes.
8.Team Collaboration:
oWork collaboratively with cross-functional teams, including supply chain, logistics, and warehouse teams, to ensure seamless coordination in transportation operations.
oProvide support to teams involved in the end-to-end supply chain process.
9.Reporting and Analysis:
oGenerate regular reports on transportation performance, costs, and key metrics.
oAnalyze data to identify trends, challenges, and opportunities for improvement.
oOptimisation of Freight Terms as identified.
Qualifications we seek in you!
Minimum Qualifications
.Bachelor%27s degree in Business, Logistics, Supply Chain Mgt, or a related field.
.Relevant & proven years of experience in transportation operations, with a focus on distribution center to retail store logistics.
.Excellent negotiation, communication, and interpersonal skills.
Preferred Qualifications/ Skills
.In addition to the above,
.Relevant exp in USA / North America Retail experience
.Strong knowledge of transportation regulations and industry best practices.
.Familiarity with transportation management systems (TMS) and other relevant logistics software.
.Ability to analyze data and make informed decisions to optimize transportation operations.
.Leadership and team management experience is a plus

Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.