Business Analyst

Role Description:

The Business Analyst for People Portal based on SAP SuccessFactors plays a key role in bridging business operations and technology, with a focus on

optimizing our system-based HR processes. This role is responsible for gathering and analyzing requirements, designing functional solutions, and supporting

the implementation and enhancement of SAP SuccessFactors modules.

General Responsibilities;

Requirements Gathering & Analysis

Collaborate with stakeholders across HR, Operations, and IT to elicit and document business

requirements related to Core HR, Recruiting, Onboarding, Performance Management and Talent

Development.

Analyze current HR processes and identify opportunities for optimization and automation using

SuccessFactors.

Automate requirements discovery and documentation, leveraging AI tools to extract, cluster, and refine

user stories, process maps, and impact assessments from workshops, tickets and transcripts

Functional Design & Documentation

Translate business needs into functional specifications and process flows for SuccessFactors.

Support the configuration of features to meet needs across Retail, Office and Crafting & Supply.

Document use cases, test scenarios, and user stories to support development and implementation.

Implementation & Support

Assist in system testing, UAT coordination, and go-live activities, ensuring solutions meet business

expectations.

Provide post-implementation support, troubleshooting issues and recommending enhancements.

Act as a liaison between business users and technical teams to ensure clear communication and

alignment.

Continuous Improvement

Identify and recommend improvements to SuccessFactors configurations and workflows.

Stay informed on SuccessFactors updates and retail workforce trends to inform future enhancements.

Interface:

Act as the face of their product team with business stakeholders as needed.

The analyst works closely with HR, IT and other departments to ensure SAP SuccessFactors supports efficient HR

processes.

Collaborates with the other team members in the product line and projects.

SKILLS & KEY LEADERSHIP BEHAVIOR:

Business sense

Proven experience as a Business Analyst or Product Analyst in a SaaS or

enterprise technology environment, translating complex business needs into

structured functional requirements.

Certifications in SAP SuccessFactors modules depending on team allocation (EC,

Rec & Onb, Perf & Goals, Comp & Var Pay, Succ & Dev)

Operational

Hands on expertise in business communication tools / presentation skills.

Hands-on experience using AI tools for analysis and communication, such as

prompt-based insight generation, automated documentation, or AI-enhanced data

exploration.

Strong business documentation skills and structured approach towards problem

solving

Strong analytical skills and influencing skills to drive conclusions with business

basis data and analyses

Education & Work Experience:

35 years of experience as a Business Analyst in relevant modules of SAP

SuccessFactors pref. in Retail environment

Strong analytical and problem-solving skills, with the ability to interpret data and

translate it into actionable insights.

Excellent communication and stakeholder engagement skills.

Proficiency in documentation tools (e.g., Confluence, Visio) and agile

methodologies.

Bachelor's degree in Business, HR, Information Systems, or related field.