Lead process discovery and analysis of the current-state RFI process across compliance, business, and operational teams.
Design an optimized future-state RFI process, aligned with regulatory expectations, internal risk appetite, and digital bank operating principles.
Develop detailed process maps, swim-lanes, and SOPs using standard tools
Identify and document pain points, bottlenecks, control gaps, and inefficiencies in the existing workflow.
Work closely with compliance SMEs, business owners, operations, and technology teams to co-create viable and scalable solutions.
Propose and assist in implementing automation or digital enablers to improve turnaround time, traceability, and control.
Ensure documentation of all requirements, decisions, and risks as part of project governance.
Process redesign and improvements
Experience
10+ years of experience in business process reengineering, compliance operations, or risk consulting, preferably in a digital banking or financial services environment.
Proven track record of process mapping.
Strong understanding of retail banking processes.
Strong understanding of compliance functions and regulatory obligations around customer and transaction due diligence, monitoring, and reporting.
Experience working in agile, cross-functional teams, ideally within digital-first organizations.
Ability to communicate clearly and confidently with stakeholders at all levels.
Experience engaging with data, automation tools, or low-code/no-code platforms is a plus.
