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Birlasoft Limited

Business Analyst

Birlasoft Limited
Bengaluru, Gurugram
5-8 Years

This job is no longer accepting applications

  • Posted 16 months ago
  • Over 500 applicants

Job Description

Job Title: Salesforce Business Analyst
Job Description:

We are seeking a skilled and experienced Salesforce Business Analyst to join our team. The ideal candidate will possess a deep understanding of Salesforce functionality, configuration, and integration capabilities, coupled with strong analytical and communication skills. The Salesforce Business Analyst will play a pivotal role in translating business requirements into technical solutions, optimizing Salesforce processes, and ensuring the successful implementation and adoption of Salesforce within the organization.

Responsibilities:

  • Collaborate with stakeholders to gather, analyze, and document business requirements related to Salesforce implementation and enhancements.
  • Translate business requirements into technical specifications and Salesforce configurations, customizations, and integrations.
  • Conduct gap analysis to identify areas where Salesforce can improve business processes and efficiency.
  • Work closely with cross-functional teams, including developers, administrators, and project managers, to deliver high-quality Salesforce solutions.
  • Perform Salesforce system administration tasks, such as user management, security configuration, and data management.
  • Create and maintain documentation, including process flows, data models, and user guides.
  • Lead user acceptance testing (UAT) efforts to ensure that Salesforce solutions meet business requirements and are user-friendly.
  • Provide ongoing support and training to Salesforce users, addressing questions, issues, and enhancement requests.
  • Stay current with Salesforce releases, features, and best practices, and assess their potential impact on the organization.
  • Participate in Salesforce community forums and user groups to share knowledge and learn from others in the ecosystem.
Requirements:

  • Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field.
  • Proven experience as a Salesforce Business Analyst or similar role, with a minimum of X years of hands-on experience working with Salesforce.
  • In-depth understanding of Salesforce capabilities, including Sales Cloud, Service Cloud, and Lightning Platform.
  • Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.
  • Solid understanding of software development lifecycle (SDLC) and agile methodologies.
  • Salesforce certifications such as Salesforce Certified Administrator (ADM 201) and Salesforce Certified Platform App Builder are preferred.
  • Experience with Salesforce CPQ, Salesforce Communities, or other Salesforce products is a plus.
  • Ability to work independently and manage multiple tasks and priorities in a fast-paced environment.
  • Positive attitude, willingness to learn, and ability to

More Info

Job Type:
Permanent Job
Industry:
IT/Computers - Software
Role:
Team Leader/Technical Leader
Function:
IT
Employment Type:
Full time

About Company

Birlasoft Limited

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. Under the visionary leadership of Chairman Mrs. Amita Birla, Birlasoft, comprising over 12,000 professionals, is committed to driving digital transformation. With superior experience in chosen verticals, the company delivers cutting-edge technology solutions, shaping sustainable communities. Explore the innovation at www.birlasoft.com.

Job ID: 76645171

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Last Updated: 11-11-2025 09:53:28 AM
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