Building Operations, Facilities Services Professional

• Manage daily soft services operations including housekeeping, pest control, waste management, landscaping, and reception support

• Ensure service delivery meets SLA, KPI, and JLL quality standards

• Conduct regular site inspections and service quality audits

• Identify service gaps and implement corrective and preventive actions

• Supervise and coordinate with vendors and outsourced service providers

• Monitor vendor performance and conduct periodic performance reviews

• Manage housekeeping teams and support staff productivity

• Ensure compliance with health, safety, and environmental regulations

• Maintain service logs, inspection reports, and compliance documentation

• Handle pest control scheduling and maintain treatment records

• Act as primary client contact for soft service-related issues

• Address client complaints and ensure timely resolution

• Prepare and present service performance reports to stakeholders

• Track inventory of consumables such as cleaning materials and supplies

• Ensure optimal stock management and cost control

• Identify opportunities for cost optimization without affecting service quality

• Prepare daily, weekly, and monthly operational reports

• Maintain dashboards and service tracking systems

• Document incidents, non-conformances, and corrective actions