Roles and Responsibilities:
- Oversee the day-to-day operations of the branch, ensuring smooth functioning and meeting targets.
- Lead, mentor, and manage a team of staff, ensuring high performance and continuous development.
- Develop and implement strategies to achieve branch sales and operational goals.
- Maintain and enhance customer relationships, ensuring excellent service standards and satisfaction.
- Monitor and control branch expenses, ensuring adherence to budgetary constraints.
- Handle branch-level escalations, resolving customer complaints, and managing any operational issues.
- Conduct performance reviews, provide feedback, and identify training needs for branch staff.
- Prepare reports on branch performance, sales figures, and customer service metrics for senior management.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Drive local marketing and promotional activities to increase the branch's visibility and market share.
- Liaise with other branches and departments to ensure smooth operations and collaborative work culture.
