Roles & Responsibilities:
Strategy & P&L Management
- Maintain Profit and Loss (P&L) statement and Balance Sheet for the branch
- Execute branch strategy aligned with overall Branch Banking objectives
- Drive sustained revenue generation via cross-selling Third Party Products (TPP), Retail Assets (RA), and Business Banking (BB) products
- Mobilize liabilities by growing CASA portfolio within the branch catchment area
Customer Service & Engagement
- Ensure efficient complaint management within defined Turnaround Times (TAT)
- Drive high customer service scores consistently
- Conduct customer engagement programs and marketing events to build branch visibility and loyalty
- Ensure proper implementation and periodic review of CRM usage across Sales, Relationship, and Business Sales Development (BSD) teams
Systems, Controls & Compliance
- Maintain branch and ATM infrastructure; report and resolve issues promptly
- Liaise with fraud management teams to ensure branch-level fraud prevention
- Ensure branch adherence to all bank policies, processes, and audit requirements
- Guarantee safety and security of bank and customer assets
- Submit timely MIS reports and meet all internal and external audit deliverables
Performance & People Management
- Monitor daily branch productivity and portfolio movement
- Collaborate with Human Capital Management (HCM) Business Partner for performance reviews and identification of training needs
- Provide role clarity to employees and manage branch attrition proactively
