BPO Project Management Specialist

Key Responsibilities:

• Manage and deliver multiple projects concurrently within scope, timeline, and budget.
• Lead endtoend project planning, execution, risk management, and stakeholder communication.
• Work closely with crossfunctional teams including business, technology, QA, and operations.
• Drive business process improvements by assessing gaps and recommending optimized solutions.
• Ensure alignment of project outcomes with business goals and regulatory requirements.
• Prepare project documentation including plans, status reports, and risk/issue trackers.
• Facilitate meetings, conduct presentations, and provide clear project updates to leadership.
• Collaborate with insurance domain experts to ensure accurate requirements gathering.
• Monitor project performance and lead postimplementation reviews.

MustHave Skills & Experience:

• 4-7 years of experience in Project Management, with proven ability to manage multiple simultaneous projects.
• Strong domain experience in:
• Insurance (Life/Annuity) - Mandatory preferred, OR
• US Healthcare, Property & Casualty, Payer, or Provider - acceptable alternatives.
• Experience in Business Process Improvements, workflow optimization, or operational excellence.
• Exposure to Six Sigma Green Belt practices (certification is an added advantage).
• Excellent communication, coordination, and stakeholder management skills.
• Strong analytical, documentation, and problemsolving capabilities.

..Required schedule availability for this position is Monday-Friday 5:30PM/3:30AM IST The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.