BPO (Chat Process)

Key Responsibilities:

Chat Process / Non-Voice:

• Handle customer queries through live chat or emails efficiently and professionally.
• Provide accurate information about products/services, billing, orders, or technical support.
• Resolve issues or escalate complex cases to higher teams.
• Maintain chat logs and update records accurately in the CRM.
• Meet defined KPIs such as response time, resolution time, and customer satisfaction.

Eligibility & Requirements:

• Education: 12th pass or any graduate.
• Experience: Freshers welcome; prior BPO/chat support experience is a plus.
• Excellent written English communication skills (grammar, spelling, clarity).
• Typing speed of 30-35 WPM with accuracy (for chat roles).
• Good multitasking ability and computer proficiency.
• Comfortable working in rotational shifts, including nights and weekends.

Preferred Skills:

• Familiarity with CRM software and ticketing tools.
• Patience and empathy while dealing with customers.
• Ability to handle multiple chat windows and calls simultaneously (for blended roles).
• Basic problem-solving and product knowledge.