Email & Chat Process- International BPO

Key Responsibilities:

• Respond promptly and accurately to customer inquiries via email and live chat.
• Provide product or service information, handle complaints, and process requests.
• Maintain detailed records of customer interactions in CRM systems.
• Ensure compliance with client guidelines, data privacy, and quality standards.
• Escalate complex issues to higher levels or relevant departments.
• Meet process KPIs such as response time, resolution time, and customer satisfaction.
• Adapt to different client requirements and cultural communication styles.

Eligibility & Requirements:

• Education: 12th pass or graduate in any discipline.
• Experience: Freshers welcome; previous BPO/chat/email support experience is a plus.
• Excellent written English skills with proper grammar, punctuation, and clarity.
• Typing speed of 30-40 WPM with high accuracy.
• Basic computer skills and familiarity with CRM or ticketing software.
• Ability to work in rotational shifts including night shifts to align with international client timings.

Preferred Skills:

• Strong multitasking ability to handle multiple chats or emails simultaneously.
• Patience, empathy, and problem-solving orientation.
• Knowledge of international customer service standards.
• Flexibility to adapt communication style to diverse customer bases.