Knowledge on BMC Suite Installation
- Knowledge on BMC ITSM Remedy
- Knowledge on SmartIT/MyIT(Digital Work-Place)
- Knowledge on Service Request Management
- Knowledge on Smart reporting
- Knowledge on BMC CMDB
- Asset Management, as per agreed SLAs
- Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades and development of ITSM remedy
- Follow the ITIL standard best processes. 4 to 12 years IT experience
- Should have worked in Applications Managed Services and Consulting Services environment
- Experience on UNIX/Windows operating system and ITIL framework is an advantage.
- Excellent in troubleshooting ITSM applications, integrations, customizations.
- Well organized with a positive attitude, and ability to work and communicate with Customers, Vendors, and other internal groups as required.
- Should be customer facing.
- Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
- Effective communication skills (verbal and written).
- Willing to work in rotational shifts, weekend and ready to be on-call to support priority issues.
- Work with the developers and other technical staff to translate business requirements to system design. Create requirements documentation, test plans, test cases and conduct functional testing, as needed.
- Plan and coordinate user acceptance testing, as needed.
- Assist in the creation or modification of process, knowledge base or training documentation
- Should be able to demo the ITSM applications to business users Experience - 5 to 10 Years Location - PAN India
