BMC Helix developer

Key Responsibilities

• Solution Development: Design, develop, and implement BMC Helix applications, custom workflows, automations, and solutions tailored to business requirements.
• Integration: Integrate BMC Helix with other enterprise systems and third-party applications to ensure seamless operations and data flow.
• Customization: Customize BMC Helix modules, workflows, and user interfaces to enhance usability and meet specific business needs.
• Technical Support: Provide technical support and troubleshooting for BMC Helix applications, custom workflows and automations ensuring timely resolution of issues and minimal disruption to business operations.
• Documentation: Create and maintain detailed technical documentation, including design specifications from business requirements, testing plans, and user guides.
• Collaboration: Work closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget.
• Training: Provide training and support to end-users and IT staff on BMC Helix functionalities and best practices.
• Continuous Improvement: Stay up to date with the latest developments in BMC Helix with strong focus on workflows and automations to identify opportunities for process improvements and innovation.
• Support: Support issues related to the applications, custom workflows, and automations in BMC Helix.
• Configuration: Configure Foundation data and set up BMX Helix modules.
• Reporting: Create Reports, Dashboards, and distribute reports.
• Others: Respond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.