Responsibilities
As a BI Engineer, your tasks will include:
- Consulting and collaborating with business stakeholders and Product Solution Designers to understand and assess the current state of existing processes through interviews, time activity analyses, process observations, and surveys.
- Executing the development of user stories and customer journeys to identify pain points and digitization opportunities.
- Designing the future state product vision through sketches, wireframes, user flows, mockups, and prototypes in collaboration with business stakeholders.
- Drafting business requirements for digital product requests and refining business cases with Product Designers.
- Partnering with S&T BI & Reporting Engineers and Developers to ensure digital product development aligns with business standards and requirements.
- Translating user testing insights and feedback into actionable solutions for future digital products through an iterative design process.
Qualifications
- 7-9 years overall experience; 3+ years of hands-on professional experience in digitally enabled process improvement using next generation technologies (e.g., AI, ML, Conversational AI)
- Ability to understand business requirements, define product features and design end-to-end digital user experiences, balancing business needs with simple, intuitive, and engaging user-centered solutions.
- Experience with design hand-off to Developers and Engineers through detailed documentation and specifications
- Experience with Agile product development
- Solid grasp of design principles, user-centered design, design thinking, lean / agile best practices, and tools
- Knowledge of the latest UI/UX standards, trends, and tools
- Prior experience and involvement in digital transformation preferred.
