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Roles & Responsibilities:
Role Summary
The Engagement Manager & Account Manager is accountable forend-to-end ownership of customer engagement, encompassingaccount management, service delivery, and project/program executionacrossManaged Services (Infrastructure SAP)anddevelopment initiatives.
The role demandsstrong customer-facing leadership, with the ability to engageCXOs including the CEO, translate business objectives into executable IT outcomes, and ensure predictable delivery, service stability, and financial performance. Priorprogram or project management experienceandmandatory hands-on exposure to either Infrastructure or SAP landscapesare essential.
Educational qualification:
Bachelor's degree in Engineering / MCA / MBA.
PMP / PRINCE2 / Agile certification preferred.
ITIL certification is an advantage
Experience :
15-18 years
Mandatory Experience
Prior experience asProgram Manager / Project Managerin enterprise IT environments.
Mandatory domain background in either Infrastructure or SAP(one is compulsory).
Strong experience managingManaged Services (Infra and/or AMS)alongside projects.
Proven ability to managesenior customer stakeholders, including CXOs and CEOs.
Functional & Technical Skills
Strong understanding ofManufacturing business processes (mandatory), with working knowledge of Purchasing, Sales, and Finance.
Expertise inSDLC, ITIL-based service management, Agile/Hybrid delivery models.
Strong financial acumen with experience inbudgeting, forecasting, and P&L management.
Excellent communication, negotiation, and conflict-resolution skills.
Preferred Skills :
Key Responsibilities
Account & Engagement Management
Own theoverall customer relationshipas the single point of accountability for IT delivery and operations.
B
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is "Invented for life."
Job ID: 145838837
