Basic Function
- Experienced technical position in the food and beverage service
Role and Responsibilities
General
- Is directly responsible for the day to day key processes in his/her area of work.
- Preparing alcoholic or non-alcoholic beverages for bar and patrons
- Interacting with customers, taking orders and serving snacks and drinks
- Attends all scheduled training sessions
- Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers, Lives the golden rule
Departmental
- Ensures the bar is ready for the service with complete mise -en-place
- Is thoroughly familiar with beverage and menu items
- Provides genuine hospitality and recognition and promotes hotel services and productè
- Engage in guest interaction in a sensitive and appropriate manner; anticipates guest needs and ascertains satisfaction; takes ownership of guests concern and requests
- He/She is directly responsible for Medallia of the hotel, LQA, and Coyle audits
- He/She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP
Specific Responsibilities And Task
General
- Adheres to the hotelâs code of conduct and grooming and hygiene standards
- Is seen on working hands-on, assists colleagues in crunch times, walk the talk
- Actively participates in briefing and meetings
- Maintains a clean and orderly work area and promotes a safe working environment
Departmental
- Keep the bar organized, stocked and clean
- Should be able to conduct daily and monthly inventory and maintain par stock
- Restock and replenish bar inventory and supplies
- Describes food and beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner
- Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented
- Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner
- Assists in supplies requisitions according to established procedures
Appropriate Manual/policy And Procedure
- Four seasons service culture standards
- Four seasons core standards
General
Front and lobby areas
Problem resolution
Heart of the house/employee dinning
Staff locker rooms
Skills And Abilities
- Has to have 1-2 years of relevant experience in a 5-star hotel/resort
- Excellent knowledge of in mixing, garnishing and serving drinks
- Should be flexible in working in different outlets on business demand
- Possesses excellent English, math and psychometric abilities
- Possesses guest PR skills and personal flair
- Computer literacy is necessary
