Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
- To have thorough knowledge of all SOP's and P&P's for Food and Beverage Service department
- To have thorough knowledge of local rules and regulations
- To have advance knowledge Accor Online Platforms
- To have extensive knowledge of hospitality sector, especially upper luxury segment
- To have thorough knowledge about Raffles brand values, LQA Standards and Forbes Standards,
- Good written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship
- Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful
- Go extra mile to make sure every employee's needs are not just met, but exceeded.
- Treat every employee with respect and make them feel valued
- Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
- Go extra mile to make sure every guest needs are not just met, but exceeded.
- Assist and support team members and other departments in order to ensure a smooth operation
- Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
- Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
- Never fail the Top 5 Service Excellence
- Look at me
- Smile at me
- Talk to me
- Listen to me
- Thank me
