Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations
Designation: Banking Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:7 to 9 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do Investigate and resolve customer complaints efficiently, ensure compliance and drive continuous process improvements. Bank Complaints team is responsible for processing Customer Complaints related to all processes, services, regulatory violations, and overall customer experience. Service Provider to review the complaints, re-summarize, perform call review, document the research and events, provide resolution via email (pre-defined or customized templates) and do case closure as per the agreed procedure. Domain Expertise in various specializations (loans, credit cards, deposits, investments) and operational workflows
What are we looking for
- Ability to understand and analyze compliants, gather relevant information, and make informed decisions on dispute outcomes.
- Ability to understand business processes to verify controls are effective, mitigate risks, and suggest changes to control descriptions as needed.
- Analytically sound to take decisions on controls
- Ability to understand Complex Documentation and legal language
- Advanced Proficiency required in English Language to create documentation.
- Perform assignments/deals/tasks
- Should be able to take judgment calls and guide team members
- Attention to details to analyze Gaps in control
- Ability to review all written materials
- Should be a self-starter, motivated and highly energized individual to compete the complexity of the process
- Ability to interact with Clients on weekly calls and explain Issue Management process. Complaint Analysis & Resolution Knowledge of regulations like Banking Secrecy Act, USA Patriot Act, OFAC regulations etc. Manages capacity, provides oversight, and serves as escalation point for analyst Provides weekly/monthly/quarterly reporting Coordinates with onshore team or stakeholder Manage Escalations Roles and Responsibilities:
- In this role you are required to do analysis and solving of increasingly complex problems
- Your day to day interactions are with peers within Accenture
- You are likely to have some interaction with clients and/or Accenture management
- You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
- Decisions that are made by you impact your own work and may impact the work of others
- In this role you would be an individual contributor and/or oversee a small work effort and/or team
- Please note that this role may require you to work in rotational shifts, Any Graduation
