Key Responsibilities:- Customer Interaction:
- Respond promptly and professionally to customer inquiries via email, phone, and other communication channels.
- Provide product information, pricing details, and support to customers in a courteous manner.
- Data Management:
- Maintain and update customer databases with accurate and current information.
- Assist in the organization and management of sales-related data, ensuring its integrity and completeness.
- Sales Support:
- Collaborate with the sales team to generate quotes, proposals, and other necessary sales documentation.
- Assist in the preparation of sales presentations and materials.
- Order Processing:
- Process sales orders accurately and efficiently.
- Coordinate with relevant departments to ensure timely delivery and customer satisfaction.
- Administrative Tasks:
- Perform general administrative duties such as filing, record-keeping, and document management.
- Support the sales team in various administrative capacities to enhance overall efficiency.
- Communication and Coordination:
- Effectively communicate with internal teams, including sales, engineering, and customer support.
- Coordinate with external partners and vendors as necessary.
- Problem Resolution:
- Address customer concerns and issues in a timely and effective manner.
- Collaborate with the sales team to find solutions to challenges and ensure customer satisfaction.
Qualifications
We are seeking a motivated and detail-oriented Back Office Sales Executive to join our dynamic sales team. The ideal candidate will play a crucial role in supporting the sales department by handling administrative tasks, managing customer interactions, and ensuring a smooth sales process. This position requires a combination of excellent organizational skills, strong communication abilities, and a keen attention to detail.
Qualifications:
- Bachelor's degree in business, marketing, or a related field.
- Proven experience in a similar back office or administrative role, preferably in a sales environment.
- Excellent communication skills, both written and verbal.
- Strong organizational and time-management skills.
- Proficiency in Microsoft Office suite and CRM software.
- Knowledge of the Chemical,Ceramic,Pharma,WTP,STP,Edible Oil Industry is a plus.
- Ability to work collaboratively in a team-oriented environment.
