Back Office Executive

Key Responsibilities:

1. Customer Relationship Management

Serve as the primary point of contact for customers, addressing inquiries and maintaining strong relationships.

Provide regular updates to customers regarding their orders and inquiries.

2. Sales Team Support

Assist the sales team with administrative tasks, such as preparing sales documents and tracking leads.

Ensure seamless communication and coordination between the sales team and customers.

Provide data and insights to the sales team to support their strategies and decision-making.

3. Order Processing

Receive and review Purchase Orders (POs) from customers.

Prepare and send Proforma Invoices (PIs) for customer approval.

Enter orders and data accurately into the ERP system.

4. Invoicing and Payments

Generate and issue final invoices to customers.

Track and follow up on outstanding payments to ensure timely collection.

5. Coordination and Documentation

Coordinate with internal teams (e.g., production, logistics, and sales) to ensure order fulfillment.

Maintain accurate records of customer communications, orders, and payment statuses in the ERP system.

6. Reporting and Analysis

Prepare and present periodic reports on order processing, invoicing, and payment collection to the Sales Department Head.

Support the sales team with sales data, performance tracking, and other key metrics.

Qualifications and Skills:

• Education: Bachelor's degree in Business Administration, Commerce, or a related field.
• Experience: 4 to 5 years of relevant experience in customer relationship management, order processing, and sales support.

Technical Skills:

• Proficiency in ERP systems (specific ERP experience preferred).
• Strong command of MS Office Suite (Excel, Word, Outlook).
• Familiarity with Proforma Invoices and standard invoicing practices.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work efficiently under pressure.