Technical Skills:
- Autonomous with one programming language/scripting
- Autonomous with one Database. Good understanding of SQL queries
- Autonomous with Unix/Linux/RedHat/CentOS/AIX etc.
- Network protocols security (encryption / authentication / Certificates). Exposure of middleware technologies
- Good hands on the Axway MFT products (XFB, Gateway, Secure Transport)
- Knowledge of SSL / encryption / Keys / certificates.
- Strong knowledge of AS2, SFTP, FTP, FTPS, HTTP/S data communication protocols with expertise using any gateway tool.
- Experience working with Trading Partner Profile Management and configurations
- Cloud Awareness GCS/S3, skills on troubleshooting, logging/debugging
- Cloud / Managed Services / Product Support (L2/L3) exposure.
- Exposure on Cloud like AWS/Azure/GCP etc.
- Exposure on Dockers, Kubernetes and Container based technologies.
- Knowledge of Disaster Recovery
- Knowledge of No Downtime Upgrades
- Knowledge of SSO and its concept
- Knowledge of Log forwarders like Splunk etc.
Soft Skills/Operational Skills:
- Strong communication (both written and verbal) and client interfacing skills.
- Customer/Front Office engagement experience.
- Should be able to coordinate with Multiple Onshore and Offshore teams during day-to-day activities and maintenances.
- Willing to work in 24X7 shifts (Can be APAC, U.K, U.S Shift) and open to work in night shift on rotation basis as per need.
- Quick learner with an ability to acquire new skills in short time
- Flexible to work with and good team player.
Process [Must Have]
- Application/Production Support in 24X7 model. Production support experience (better if has some managed services exposure also)
- Should be able to work on L2/L3 support having good analytical and diagnostic and RCA ability.
- Application onboarding, patching and upgrade experience.
- Monitoring service interruption alerts and troubleshooting them as per SLA.
- Addressing live issues and resolving them within pre defined SLAs with improved productivity and quality.
- Familiarization of ITIL concepts and experienced in use of service management tool like ServiceNow, etc.
- Should be good in prioritizing the tasks and organizing self as per delivery.
