Company Description
As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients most valued asset-management partner.
With over 4,400 employees across 51 locations in 25 countries, our people are our advantage. We foster a culture of intellectual curiosity and collaboration to create an environment where everyone can thrive and do their best work. Whether you're producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business, or providing thoughtful advice to clients, we're looking for unique voices to help lead us forward. If you're ready to challenge your limits and build your future, join us.
Job Description Summary
We are seeking a Pune based AV tech to join our AV Services in Global Technology & Operations.
Team/Group Description
This is a full time, Pune based role that will interact with all AB businesses and will be working with all of Alliance Bernstein's existing and future audio-visual technology, such as Zoom, Polycom, Black Magic Design etc.
Role Description
This full time AV tech is a key role for our firm providing excellent AV service and support (both independently and also in collaborative environments) with a focus on excellent customer service.
Key Job Responsibilities Include, But Are Not Limited To
Client Support
- Customer service is key
- Must be professional in emails as well as face to face meetings
Shared Inbox and Slack Communication
- Utilizing our shared AV inbox to keep track of meeting requests, room issues, virtual Zoom support, etc.
- Utilizing our team Slack channels to communicate proficiently
- Provide updates to the team on any issues that may arise
- Respond promptly to service emails and slacks
- Communicate to the team if running late or out sick
- Assist with choosing and leveraging equipment appropriate to client need
- Assist clients with operation of audiovisual equipment
- Support webcasts, web conferences, podcasts & video conferences
- Create, track and update service tickets relating to audiovisual requests and issues
- Perform routine maintenance of audiovisual equipment
- Assist with troubleshooting, updating and correcting issues with audiovisual equipment
Site Coverage
- Support must be available when meetings are taking place
- MPR meetings require a tech for the duration of the event
- Mon-Fri on-site coverage during normal business hours even if no scheduled meetings
- Submit time off requests via Workday as far in advance as possible
AV and Non-AV Team Meetings
- Meet weekly with AV team to review the previous and upcoming week and any AV related items
- Meet with Events and Facilities team to discuss large events
- Meet with product and collaboration teams for projects or application updates
Meetings, Webinars and Event Support
- When assigned to a meeting or event. gather event details from meeting host and EMS
- Test all room equipment and functionality before meeting
- Connect equipment and confirm working with meeting host
Recording and Live Streaming
- Set up, operate and maintain cameras, microphones, lighting and recording gear
- Efficiently produce live streams and recordings with proper framing, focus and exposure. As well as proper mic placement and audio capture.
- Upload and Share recorded media same day as recording or event to be edited and/or distributed.
Ticketing and Troubleshooting
- Creating INC and PRBs on Zoom Room issues
- Work with AV Engineering to troubleshoot problems
- Daily inspections of Zoom Room portal to check device status
- Provide frequent updates to INC's and PRB's with as much detail as possible
Documentation
- Create and organize KB's or guides on room features or settings
- Update documents with outdated info
- Ensure availability of documents to the entire team
Virtual Zoom Support
- Assist users with planning and creating webinars when requested
- Join webinars early with hosts and panelists to confirm settings, video, and audio quality
Professional development value of this role
This AV role works directly with every group at Alliance Bernstein (including CEO and senior leadership) using the latest audio visual recording and live streaming equipment, platforms and technologies.
Job Qualifications
The ideal candidate will be an expert at all things audio visual while able to service and support the firms AV needs with an emphasis on customer service and communication.
Qualifications, Experience, Education
Customer service is key
- Must be professional in all communication (in person & online)
- Expert at audio/video production and live streaming (3 years + experience)
- Experience with live event sound and video production
- Knowledge of platforms such as Zoom, ServiceNow ticketing system
Skills
- Customer service experience
- Excellent communication skills
- Advanced Zoom meeting and webinar knowledge
- Manual camera operation for recording and live streaming (framing, composition, focus, exposure & white balance)
- Proper audio recording with handheld & lavalier microphones
- Experience with ServiceNow for tickets and incidents
- Excellent orginazation and documentation of projects, events and calendar
Pune, India
