Servicenow Developer

Job Responsibilities:

• Work independently and as a technical team member on ServiceNow development projects.
• Support internal and external customers across multiple ServiceNow instances and domains.
• Utilize Agile/Scrum methodologies to manage and execute development work efficiently.
• Provide advisory support to functional and admin teams on ServiceNow best practices, design, and development standards.
• Collaborate with business, systems, and technology partners to gather business and system requirements during analysis meetings.
• Develop and enhance existing ServiceNow applications as per requirements.
• Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, and other ServiceNow components.
• Facilitate the rollout of new applications and enhancements in ServiceNow (via Change control), ensuring smooth deployment.
• Analyze system performance and recommend improvements for efficiency and scalability.
• Create and support reports, dashboards, using metrics and analytics when necessary.
• Create and support training materials including conducting live training sessions and demos.

Job Requirements:

• Strong familiarity with ServiceNow Suite (e.g., ITSM, SPM, FSM, ITOM, SecOps, etc.) and platform wide analytics, AI, reporting and Virtual Agent a plus.
• Proven ability to communicate effectively with both business and technical stakeholders.
• Demonstrable ability as an independent ServiceNow Developer, with a focus on analytical problem-solving and critical thinking.
• Familiarity with system/software engineering lifecycle principles, including requirements analysis, functional and technical solutions development, and application support.
• Experience working with large datasets, performing data analysis/modeling, and contributing insights for management decision-making.