Associate

About the Company

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, and painting, which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

About the Role & Team

This role contributes to and manages the end-to-end employee lifecycle for full-time and temporary staff, ensuring seamless processes, compliance with SOPs, and delivering a pleasant employee experience.

You'll support cross-functional projects working with the People Operations and People Success teams, driving execution across key HR initiatives. Focus will be on Process Efficiency. Compliances, Audit readiness, and ensuring accurate and timely documentation. You'll also oversee data management/analysis and reporting, responding to stakeholder requests and enabling transparency. Through dashboards and actionable insights, you'll help shape strategic decisions across planning and people processes.

What you'll do

Oversee the complete employee lifecycle, including onboarding, rehiring, leave management, background verification, and exits.

Ensure compliance with established SOPs and monitor employee lifecycle processes to meet defined SLAs.

Implement strategies that create positive employee experiences at each stage of the employee journey.

Program manage key HR projects, overseeing the planning, execution, and delivery to ensure alignment with organizational objectives and successful outcomes.

Manage HR data requests from internal and external stakeholders, including vendors and auditors.

Manage internal and statutory audits, ensuring accuracy, compliance, and timely completion

Prepare dashboards and analyze reports to assess the process effectiveness of key people processes/areas and support data-driven decision-making.

What You'll Need

Hands-on experience in HR data management, HR operations, HR projects/ program management, HR audits, etc.

Highly organized and structured, with agility to navigate and adapt to ambiguous situations

Strong analytical and problem-solving skills with attention to detail

Proven experience in managing end-to-end delivery of HR projects

Proficient in Google Suite and advanced Excel skills

Strong interpersonal, collaboration, and communication skills

Folks you will work with

We understand that the people you work with and learn from are the single most important determinant of how much you enjoy working at a place. In fact, this defines the culture in many ways. Here is a list of UC folks you can expect to work with and collaborate with:

Neha Mathur, Senior VP (Ex. Uber, GE, TISS)

Utkarsh Bindal, Director (Ex. Airtel, Bira91, MDI Gurgaon)

Chetna Wadhwa, AVP (Ex. Rivigo, MDI Gurgaon, DCE)

What can you expect

A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role.

Energy and hustle of a startup with the processes and depth of a big organization

Expect to work with people you can learn from and who are invested in your growth

Opportunity to be part of the mission to transform customer and partner experience

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an

inclusive work environment. We endeavor to maintain a work environment free from harassment based on age,

colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.