Associate, Treasures Service Manager, Consumer Banking Group
Job Description
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Responsibilities
New Delhi
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Responsibilities
- Oversee and manage the day-to-day operations of the customer service team, ensuring efficient and effective service delivery to customers
- Develop and implement strategies to enhance customer satisfaction and loyalty
- Analyze customer feedback and data to identify areas for improvement and implement appropriate solutions
- Provide coaching, training, and support to the customer service team to enhance their skills and performance
- Collaborate with cross-functional teams to address customer concerns and resolve complex issues
- Monitor and report on key performance indicators (KPIs) and metrics to measure the team's effectiveness
- Ensure compliance with relevant policies, procedures, and regulations
- Experience in a customer service management role, preferably in the banking or financial services industry
- Strong leadership and people management skills, with the ability to motivate and develop a team
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and stakeholders
- Analytical and problem-solving skills, with the ability to identify and implement solutions to improve customer experience
- Proficient in using customer relationship management (CRM) systems and data analysis tools
- Ability to work in a fast-paced, dynamic environment and adapt to changing business needs
New Delhi
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time
More Info
Key Skills
data analysis tools
About Company
Skills:
data analysis tools
Skills:
cyber defense , Data Management, Information Security, Malware Analysis, Grievance Handling, Litigation, Cyber Threat Intelligence, Communications, Malware Intelligence Gathering, Malware Reverse Engineering, Malware Detection Tools, Malware Sandboxing, Malware Research
Skills:
Automation, Alteryx, Tableau, Research, Microsoft Excel, Marketing Analytics, Data Analysis, Powerpoint, Secondary data sources, Ai, Analytics, Story-lining, AI agentic tools
Skills:
Data Analytics, automation, Microsoft Excel, Reporting Tools, project management, Resource Management, financial analysis, Powerpoint, Forecasting, process improvement, budgeting, business insights generation, dashboard creation, business intelligence reporting, Workforce Planning, Presentation Development, program management, executive communication
Skills:
Gcp, Software Product Management, Data Transformation, Big Query, Airflow, Generative AI tools, Business Analysis, Product Ownership, Github Co-pilot, ChatGPT, Microsoft Copilot