Associate SME - EndPoint Management

Required Skills

Technology | Endpoint Management- SCCM

Technology | Endpoint Management- Intune

Domain | IT in Banking | Customer Support

Behavioral | Aptitude | Communication

Education Qualification :

Any Graduate (Engineering / Science)

Certification Mandatory / Desirable :

Technology | Azure Infra Management Certification

As an SCCM and Intune Level 3 Administrator, you will play a critical role in the design and management of these Microsoft-based systems. You will lead the effort to ensure the effective deployment of software, updates, monitoring, and mobile device management across our organization.

Key Responsibilities:

1. SCCM Design and Optimization:

- Lead the design and optimization of SCCM infrastructure, including site servers, distribution points, and client settings.

- Implement advanced software deployment strategies, automation, and ensure efficient patch management.

2. Intune Configuration and MDM Expertise:

- Lead the configuration and management of Microsoft Intune for mobile device management (MDM) and endpoint security.

- Implement and manage complex security policies, device settings, and compliance rules.

3. Software Packaging and Deployment Leadership:

- Lead the packaging and deployment of software applications, updates, and patches using SCCM.

- Implement advanced software distribution methodologies, package creation, and automation.

4. Operating System Deployment Expertise:

- Design, create, and maintain advanced task sequences for OS deployments, including in-place upgrades and dynamic provisioning.

- Optimize and automate OS deployment processes for efficiency.

5. Advanced Troubleshooting and Support:

- Provide Level 3 support for SCCM and Intune-related issues and incidents, working with Level 1 and Level 2 administrators, and act as a subject matter expert.

- Conduct root cause analysis for complex issues and incidents.

6. Documentation and Reporting:

- Maintain detailed documentation of configurations, best practices, and optimization procedures for SCCM and Intune.

- Create and present advanced reports on the performance and effectiveness of these systems to management and stakeholders.

Qualifications:

- Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience).