Associate Manager, Startup Accounts

The Role: AssociateManager, Startup Accounts Farming

To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.

Roles and Responsibilities:

● Building and maintaining relationships with clients and key personnel within their company.

● Cross-selling and Up-selling to the client base and growing the account to achieve the portfolio quota.

● Conducting business reviews to ensure clients are satisfied with their products and services.

● Attending meetings with clients inside and outside their offices to build better relationships with them.

● Achieving client relationship targets and KPI's as set by the team lead.

● Liaising with internal departments to ensure client needs are fulfilled effectively.

● Escalating and resolving areas of concern as raised by clients.

● Carrying out client satisfaction surveys and reviews.

● Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.

Mandatory Qualifications:

● Relevant experience in Key Account Management/Sales in the B2B space.

● Knowledge of best customer service practices.

● Strong interpersonal skills and an ability to build rapport with customers.

● Go-getter attitude.

● Hardworking with a strong work ethic.