Associate Manager

Key Responsibilities

1. Performance Monitoring and Reporting

• Oversee the reporting and operational discipline of Team Coordinators (TCs) and Team Leads (TLs).
• Monitor and manage floor attendance, breaks, and productive hours across the Business Development department.

• Identify bottom-quartile performers and implement structured corrective action plans in coordination with TCs and TLs.
• Maintain and analyze floor performance reports across sales, QA, and CI metrics, and derive actionable improvement plans.
• Support the implementation of new sales and operational strategies in coordination with SMEs, TCs, TLs, and the Sales Manager.
• Facilitate cross-department coordination to ensure smooth execution of sales and fulfillment processes.
• Actively participate in daily huddles and drive the implementation of action items and strategies discussed.
• Ensure strict adherence to SOPs, compliance guidelines, and operational policies across the floor.
• Identify defaulters and performance gaps using available reports and implement targeted action plans.
• Coordinate and facilitate weekly LCD (Learning C Development) sessions based on performance gaps and QA feedback.
• Oversee on-the-job training (OJT) and performance tracking of new joiners.
• Ensure QA feedback is translated into actionable improvements at the team and individual levels.
• Conduct daily and weekly performance reviews with TCs, TLs, and teams.
• Prepare and submit a weekly performance report to the Sales Manager, highlighting key metrics, issues, and action plans.
• Identify gaps in conversion, communication, or process adherence and derive action items for improvement.
• Conduct regular skill enhancement sessions (weekly/monthly)
• Ensure strict adherence to internal SOPs, QA standards, and compliance requirements.
• Maintain proper documentation of all escalations, reviews, and interventions.