Associate Project Manager

At Kapture CX, we are looking for an Associate Project Manager – AI Delivery in our Delivery team.

Who are we

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture's products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about

You will own the end-to-end lifecycle of Voice Bot and Conversational Chatbot products integrated with Kapture CRM. This is a high-impact role where you will be driving execution, delivering AI-powered conversational experiences that create measurable business outcomes for enterprise clients.

Sounds interesting

Here's a more detailed description of what you will do in this role:

• You will drive end-to-end project delivery from discovery and sprint execution to UAT and go-live
• You will collaborate with engineering, NLP/AI, QA, and client teams to translate business needs into scalable solutions
• You will lead CRM integration use cases including ticket creation, routing, agent handover, and SLA workflows
• You will analyze bot performance metrics and continuously optimize conversation quality and automation outcomes

This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role

You successfully ship high-impact conversational AI features, deliver seamless bot implementations, and drive measurable improvements in automation metrics such as containment rate, CSAT, and resolution efficiency.

What would make you a good fit for this role

Here are the basic requirements:

• You have 2–5 years of experience in product management, project management, or business analysis within SaaS or technology environments
• You have hands-on exposure to conversational AI platforms and bot implementations
• You understand CRM systems and integration workflows across customer support journeys
• You are comfortable working in Agile environments and coordinating cross-functional delivery

What are the most critical skills for this role

• You can design conversational experiences including intents, entities, fallback handling, and flow optimization
• You can manage Agile delivery cycles including sprint planning, tracking, and risk mitigation
• You can interpret analytics and performance metrics to drive product improvements
• You can communicate effectively with both technical teams and business stakeholders

You will have an advantage if you:

• You have worked with LLM-powered chatbots, prompt engineering, or RAG-based architectures
• You have experience with WhatsApp Business API or omnichannel bot deployments
• You have prior exposure to CRM, CCaaS, or customer support SaaS products
• You possess certifications such as PMP, CSPO, or equivalent product/project credentials

Why should you be interested

Here's what you will gain from this role:

• You will get ownership of AI-first products impacting enterprise customer experience at scale
• You will work at the intersection of CRM, conversational AI, and automation innovation
• You will collaborate with global enterprise clients across BFSI, retail, and e-commerce
• You will gain exposure to cutting-edge AI tooling and a high-growth SaaS environment

Does this sound like you

Click the Apply button to let us know!