Associate Lead - Change Management

Required Skills

Behavioral | Microland Skills | Execution Excellence

Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs)

Behavioral | Aptitude | Tasks Related Skills

Education Qualification :

Engineer - B.E / B.Tech / MCA

Certification Mandatory / Desirable :

Technology | IT Service Management Certifications | ITIL Intermediate Certificate

Skills Required:

- Co-ordinate, facilitate, advice, and manage cross-regional and global changes

- Act as a facilitator for/between the Regional Change Managers where necessary

- Convene, chair, and minute the Global CAB (Change Advisory Board)

- Ensure adherence to the Change Management policy both regionally and globally

- Assess RFCs (Request for Changes) for completeness and validity

- Ensure that Prioritization and Categorization of RFCs occur within limits defined for that region or globally

- Reject RFCs which lack appropriate information

- Provide authorization for all RFCs to proceed (no RFC may proceed without authorization of the Change Manager or his nominated deputy)

- Manage and communicate the Forward Schedule of Changes (FSC) / Change Calendar

- Ensuring that RFCs have been raised for all changes taking place

- Filtering, reviewing and assessing all of the changes that are raised

- Determining the correct approval levels to be applied to the change

- Steering changes through the review and approval process

- Facilitating the risk and impact assessment process for each change

- Preparing the documentation required to support the Technical Reviews and CAB meetings

- Attending Technical Review meetings for change related items

- Publication and circulation of the post-meeting change documentation for CAB meetings

- Notifying change owners and implementers of the approval, rejection and rescheduling of changes Confirming the closure and closure status of changes and conducting any post implementation reviews required

- Production of management statistics on the Change Process