- Assists in leading the property's segmented sales effort (e.g., group, transient, association, corporate)
- Implements the segment sales strategy to achieve segment revenue goals, property revenue goals, and guest and employee satisfaction
- Conducts day-to-day sales activities focusing on building long-term, value-based customer relationships to achieve property sales objectives
- Achieves personal booking goals
CANDIDATE PROFILE
- Education and Experience:
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in sales and marketing or a related professional area, or
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in sales and marketing or a related professional area
CORE WORK ACTIVITIES
- Developing & Executing Sales Strategies:
- Works with sales leader to ensure understanding and effective implementation of the sales strategy for the segment
- Assists in the development, implementation, and sustaining of an aggressive solicitation program focused on increasing business
- Collaborates with management team to create and implement a sales plan addressing revenue, customers, and the market for the segment
- Assists in developing and implementing promotions, both internal and external
- Maximizing Revenue:
- Provides positive and aggressive leadership to ensure maximum revenue potential
- Recommends booking goals for sales team members
- Managing Sales Activities:
- Approves space release for catering to maximize revenue in the absence of a Business Evaluation Manager
- Participates in sales calls with sales team members to acquire new business or close on business
- Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence)
- Analyzing & Reporting on Sales and Financial Data:
- Analyzes market information using sales systems and implements strategy to achieve financial room and catering goals
- Assists Revenue Management with completing accurate six-period projections
- Reviews sales and catering guest satisfaction results to identify areas of improvement
- Ensuring Exceptional Customer Service:
- Displays leadership in guest hospitality and creates a positive example for guest relations
- Interacts with guests to obtain feedback on product quality and service levels
- Meets with guests during pre- and post-convention meetings to obtain feedback on the quality of product (e.g., rooms, meeting facilities, equipment, food and beverage)
- Empowers employees to provide excellent customer service
- Observes service behaviors of employees and provides feedback
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement
- Executes and supports the company's Customer Service Standards and property's Brand Standards
- Building Successful Relationships:
- Develops and manages relationships with key stakeholders, both internal and external
- Works collaboratively with off-property sales channels to ensure complementary, non-duplicative sales efforts
- Collaborates with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations or union requirements
- Attends customer events, trade shows, and sales missions to build or develop key relationships with GSO Managers and customers
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
