- PositionCloud IaaS Engineer
- DesignationTechnical Specialist/Associate Consultant
- Experience- A minimum of 3-5 years of experience in an engineering/operations role with a software and/or services company.
Requirements:
- Have knowledge of Azure SQL and Managed SQL Instance
- 2-3 years experience in migrating SQL Server form on-premise to Azure cloud.
- Hands-on experience in configuring, managing and troubleshooting Windows Cluster, SQL FCI Cluster, SQL Always On Availability Group Cluster.
- Hands-on experience in configuring and managing database activities such as backup/restore databases, creating SQL accounts, creating SQL agent jobs and setting up database replications
- Microsoft certification (Azure/Database) is an advantage.
- Sound troubleshooting skills, analytical thinking, pro-active mindset, able to work both independently and as part of a cross-functional team
- Able to work with minimum supervision.
- Passionate about service delivery and End-user experience.
- Excellent interpersonal and communication skill.
Roles & Responsibilities:
- Resolve critical and complex technical issues in a 24x7x365 global support delivery team. Combine technical expertise and customer requirements to solve complex business challenges.
- Ability to quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth diagnostics on Azure platform and services.
- Work with Architects to deliver solutions and deploy new capabilities in customer environment.
- Analyse and eliminate top issues impacting customer experience.
- Build automation to solve customer problems and develop scripts to automate troubleshooting and diagnostics activities.
- Create documentation (SOP's & TSG's) to help L1/L2 teams to support operations.
- Work on critical, highly complex customer scenarios that span across multiple Azure services
- Act as a technical escalation point within the team
- Work with architecture team on process improvement and strategic initiatives
