Associate - Career Advancement Services

Job Description

Associate – Program Management (Regional SPOC)

Job Title: Associate

Function: Career Advancement Services (CAS)

Reports to Position: Regional Manager – CAS Program Management

Location: As per region (Mumbai)

Band: A4

Job Purpose

To execute end-to-end placement operations for an assigned region by managing job postings, coordinating shortlisting and interviews, supporting recruiter interactions, handling offers and invoicing, and ensuring a seamless onboarding experience for students and recruiters.

Job Outline

As an Associate – Program Management (Regional SPOC) in the Career Advancement Services (CAS) department, the job holder is responsible for managing the execution layer of placement operations for a specific region. The incumbent will work closely with the Regional Manager, CBD team, Student Engagement (S&E), and other internal stakeholders to ensure timely and accurate delivery of all placement-related activities.

The role involves handling multiple recruiter accounts, coordinating with students and internal teams, and ensuring all activities such as job postings, shortlist communication, interview scheduling support, offer management, and invoicing are completed within defined timelines.

The job holder is expected to maintain high levels of accuracy, responsiveness, and stakeholder coordination, contributing to a seamless placement experience. The role requires the ability to multitask, manage high volumes of transactions during peak cycles, and maintain strong attention to detail.

Job Specification

Knowledge / Qualification

• Bachelor's degree in any discipline (Management/Operations preferred)
• Basic understanding of placement processes or program management is an advantage

Skills

Technical:

• Proficiency in MS Excel, PowerPoint, and data handling
• Familiarity with portals/CRM tools (Salesforce or similar preferred)
• Basic understanding of invoicing and data tracking

Behavioural:

• Strong communication and coordination skills
• High attention to detail and accuracy
• Ability to multitask and meet deadlines
• Strong ownership and accountability

Experience

• 1–2 years of experience in operations, program management, or coordination roles
• Experience in handling multiple stakeholders preferred
• Exposure to academic or placement environments is an added advantage

Key Result Areas (KRAs) & Performance Indicators

S.N

KRA

KPI

Measure

Weightage

1 Job Posting & Coordination, Timely and accurate job postings and SLA adherence, error rate - 20%

2 Shortlisting & Interview Coordination, Smooth communication and coordination and Student & recruiter feedback - 20%

3 Offer Management, Accuracy and timeliness of offer uploads, Error-free records, audit checks - 20%

4 Invoicing & Finance Coordination, Timely and accurate invoicing, Finance team feedback, TAT - 20%

5 Student Onboarding & Support, Smooth onboarding experience, Student feedback, issue resolution TAT - 20%

Any Other Significant Input

• Willingness to work extended hours during placement cycles
• Ability to handle high transaction volumes with accuracy
• Strong coordination with multiple stakeholders
• High ownership and responsiveness