International Voice Process

Tech Mahindra Limited

Mumbai

1-3 Years

3 - 34.5 LPA

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Job Description

Description

We are seeking a dedicated and enthusiastic individual for the role of International Voice Process. The ideal candidate will be responsible for delivering exceptional customer service to our international clientele, ensuring their queries are resolved with professionalism and efficiency.

Responsibilities

Handle inbound and outbound international calls to assist customers.
Resolve customer queries and issues effectively and efficiently.
Maintain a high level of professionalism and customer service.
Document customer interactions and feedback accurately in the system.
Collaborate with team members to improve processes and enhance customer experience.

Skills and Qualifications

1-3 years of experience in an international voice process or customer service role.
Excellent verbal communication skills in English.
Strong problem-solving abilities and a customer-centric approach.
Familiarity with CRM systems and practices.
Ability to work in a fast-paced environment and manage time effectively.

Contact - 8691061171 - Swati Singh

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Indian

About Company

Tech Mahindra Limited

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.

Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Job ID: 146459829