Assoc Mgr. Professional Services Consulting

Key Responsibilities:

• Lead and manage multiple consulting engagements across clients, ensuring on-time and within-budget delivery.
• Serve as a strategic advisor to clients, understanding their business goals and aligning solutions accordingly.
• Supervise and mentor a team of consultants and analysts, supporting professional development and performance.
• Partner with sales, product, and engineering teams to scope solutions and support pre-sales activities as needed.
• Develop and maintain detailed project plans, resource allocations, and risk mitigation strategies.
• Ensure high-quality deliverables that meet or exceed client expectations and internal quality standards.
• Monitor project health, report on KPIs, and lead issue resolution and client escalations.
• Contribute to continuous improvement of methodologies, processes, and tools used within the professional services team.

Qualifications:

Required:

• Bachelor's degree in Business, Computer Science, Engineering, or related field
• 5+ years of experience in consulting, professional services, or project management
• 1–2 years in a leadership or team lead role
• Strong understanding of implementation lifecycles, client management, and enterprise software solutions

Preferred:

• Master's degree (MBA or relevant field)
• Experience in SaaS or enterprise platform implementations (e.g., ERP, CRM, cloud solutions)
• PMP, Prince2, or Agile certification
• Familiarity with tools like Jira, Asana, Smartsheet, Salesforce, or ServiceNow