Role Overview
Responsible for end-to-end store operations with a strong focus on customer experience, sales execution, and operational discipline. The role requires comfort around pets, hands-on involvement on the floor, and ownership of inventory, spa coordination, and local deliveries.
Key Responsibilities
1. Customer Experience & Sales
- Deliver high-quality in-store experience; engage pet parents with relevant product guidance
- Drive conversion, upselling, and cross-selling across food, treats, grooming, and accessories
- Handle customer queries, complaints, and service recovery independently
- Build repeat customer relationships and support retention initiatives
2. Store Operations
- Ensure daily store readiness: opening/closing checks, VM standards, hygiene, and product display
- Monitor billing accuracy, cash handling, and basic reporting
- Support execution of campaigns, in-store events, and promotions
3. Inventory Management
- Manage stock levels, replenishment planning, and ordering from central warehouse/vendors
- Conduct regular audits and ensure minimal shrinkage/expiry losses
- Track fast-moving SKUs and ensure availability of key products
4. Spa Coordination
- Manage grooming/spa appointment bookings and schedules
- Coordinate with groomers for smooth service delivery
- Ensure hygiene, safety, and customer satisfaction for all spa services
5. Home Delivery & Local Operations
- Coordinate and track local deliveries from store
- Ensure timely dispatch, order accuracy, and customer communication
- Handle basic logistics coordination with delivery personnel
6. Team Support
- Assist Store Manager in staff supervision and shift planning
- Train team members on customer handling and product knowledge
- Maintain discipline and ensure adherence to SOPs
Candidate Profile
- 2–4 years of experience in retail/store operations (pet industry preferred but not mandatory)
- Strong customer service orientation and communication skills
- Comfortable handling and interacting with pets
- Basic understanding of inventory management and retail metrics
- Ability to multitask across sales, operations, and coordination roles
Location:PUNE
Type: Full-time, on-site
What Success Looks Like
- High customer satisfaction and repeat walk-ins
- Strong in-store sales performance and conversion rates
- Efficient inventory turnover with minimal stock issues
- Smooth spa operations and on-time delivery fulfillment
Kalyani Nagar/Aundh/ Salunke Vihar
