Hiring for - Assistant Manager - Operations
Note: Make Sure to apply on the below link with your updated CV:
https://smrtr.io/ygLgy
Responsibilities
- Allocate and manage workflows within the team
- Manage all staff metrics including unplanned leave, leave tolerance, staff turnover
- Conduct regular performance reviews and feedback to develop personal performance of direct reports
- Deliver understanding of principals of customer service to all team members across all brands
- Handle escalations
- Provide inputs on process and system to the team members
- Client Interaction, where required at the level of Supervisor
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Regular Stand ups to ensure the right things get done
- Accountability for Team performance
Qualifications
- Graduate (any stream) with greater than 5 years of overall experience of which minimum 2 years should be in a Team handling capacity.
- Prior exposure in a Insurance Claims Handling voice process would be desirable.
Required Skills
- Team management
- Experience working into operations (Shrnikage, attrition, productivity)
- Performance management
- Customer service experience
- International voice experience is a mandate
Preferred Skills
- Experience in Insurance Claims Handling
- Knowledge of regulatory compliance
