Customer Care Advisor (Hybrid-3 Days/UK Shift)

Job Responsibilities:

• Handle customer requests/issues professionally, aiming for first-time resolution.
• Troubleshoot network, internet, and related issues.
• Meet KPIs including NPS and sales targets.
• Process transactions as per Vodafone standards, policies, and processes.
• Investigate customer inquiries thoroughly and resolve issues within SLAs.
• Direct customer requests to appropriate teams for action (service activation, claims, complaints, discounts).
• Manage time efficiently to meet service targets.
• Provide feedback to improve customer experience based on call trends.
• Maintain strong knowledge of Vodafone products, services, policies, and systems.
• Collaborate with stakeholders to resolve queries and complaints efficiently.
• Uphold Vodafone's brand reputation and tone of voice.
• Perform other tasks as assigned by supervisors.