Assistant Operations Manager

Job Description Assistant Operation Manager

Run properties, lead teams, and own the student living experience not just daily supervision

Company Name: ZoloStays

Business Unit: Student Housing

Designation: Associate Manager Operations(Internally designated as Associate Manager Operations)

Location: Bangalore

Salary Range: Up to 8.5 LPA (depending on experience & interview performance)

Employment Type: Full-time

Experience Required: 36 years (on-ground operations experience)

About Zolo Why We Exist

Zolo exists because living away from home should not feel like a struggle. Whether it's a student stepping into a new city, a young professional building a career, or a traveler seeking comfort every individual deserves dignity, warmth, and thoughtfully run spaces.

Across co-living, hotels, student housing, and vacations, Zolo has built one of the most diverse and high-quality living and hospitality platforms in the country. What sets us apart is not ambition or scale it is our commitment to delivering quality consistently.

We are here to create human-first hospitality experiences where safety is felt, service is genuine, and needs are addressed before they turn into complaints.

What We Believe:

• Excellence is a standard, not a milestone we don't settle for working when we know what great looks like
• Consistency creates trust quality matters only when it shows up every day
• Ideas matter only when execution is deep and sustained
• Standards live through ownership and accountability

About Zolo Student Housing The Vertical You'll Join

Zolo's Student Housing vertical manages large, multi-property student communities across cities. These properties operate 365 days a year and require strong operational discipline to ensure cleanliness, food quality, safety, service standards, and parent trust.

As an Associate Manager Operations in this vertical, you oversee multiple student housing properties. You ensure on-ground teams perform, vendors deliver quality, budgets are controlled, and student experience remains consistent.

The end customers are students and their parents who expect safe, hygienic, well-managed living spaces with reliable service. This vertical is crucial because operational excellence directly drives retention, reputation, and scale.

Explore our properties https://zolostays.com/student-hostels-in-bangalore

What's In It For You Before Anything Else

• Ownership: Manage multiple properties and take full responsibility for service quality, team performance, and escalations.
• Leadership: Directly lead Resident Managers, housekeeping teams, security staff, and vendors.
• Visibility: Work closely with city leadership and senior management; your performance is seen and measured.
• Growth: Clear career path Operations Manager City Operations Head, based on execution and impact.

This is not a routine supervision role. This is real operational ownership.

Role Overview What This Role Is Really About

At Zolo, operations define experience. This role is for someone who can:

• Ensure properties run smoothly every single day.
• Maintain discipline and service standards across teams.
• Handle escalations calmly and resolve issues with ownership.
• Monitor food, hygiene, safety, and operational quality.
• Control costs while maintaining high service standards.

This isn't about monitoring from a desk it's about running live operations across multiple properties with accountability and consistency.

What You Will Do Every Day (Practical Picture of the Role)

• Support and monitor day-to-day operations across assigned student housing properties.
• Manage and guide on-ground teams including Resident Managers, housekeeping, security, and vendors.
• Conduct regular property visits, audits, and refresher training sessions.
• Ensure SOP adherence and operational checklists are consistently followed.
• Handle student and parent escalations with empathy and resolution focus.
• Coordinate with vendors for housekeeping, food, security, and maintenance services.
• Track property-level expenses and support adherence to budgets.
• Work closely with Support, Maintenance, Procurement, and Finance teams.
• Monitor food quality, hygiene standards, and student satisfaction.
• Maintain operational trackers and MIS reports using Excel.

Why This Role Is Important (Your Day-to-Day Impact)

Your work ensures:

Properties run without chaos or service breakdowns.

Students feel safe, heard, and cared for.

Parents trust the brand.

Costs remain controlled without compromising quality.

City operations scale smoothly and sustainably.

At Zolo, strong operations build trust. Weak operations damage reputation. This role directly protects and strengthens the brand.

Who Can Apply Read & Self-Select

You belong here if:

You've handled on-ground teams before

You are comfortable taking ownership for outcomes

You can manage complaints without losing composure

You care about cleanliness, food quality, and discipline

You are process-driven and execution-focused

You want faster growth than a typical corporate structure

Language & Persona

• Strong English communication is mandatory.
• Kannada or Telugu is an added advantage.
• Calm under pressure and solution-oriented.
• Disciplined, structured, and process-driven.
• High ownership mindset you take responsibility beyond tasks.

Your Future at Zolo

This role prepares you to manage larger portfolios and eventually lead city-level operations. You learn how to run high-volume, people-driven businesses at scale.

The growth path is clear:

Associate Manager Operations Operations Manager City Operations Head

At Zolo, those who execute consistently and take ownership grow faster than their titles.

If this feels like the responsibility you're ready for apply now.