Location - Bangalore, HSR Layout
CTC Offered - 13 - 16 LPA
About Zolo:
Zolo is India's largest co-living and managed accommodation platform, reimagining the way students and working professionals live. With thriving communities across major cities and verticals like Co-living, Hostels, Student Housing, and Vacations Zolo combines comfort, community, and convenience through tech-driven hospitality.
About the Role:
As the Senior Operations Manager South, you'll play a pivotal role in scaling and standardizing Loop Hostels operations across South India. You'll lead a diverse team of on-ground managers, drive operational excellence, ensure P&L discipline, and build scalable systems that deliver consistent guest experiences across multiple cities.
This is a newly created regional leadership role that offers end-to-end ownership, high visibility with national leadership, and the opportunity to shape the next phase of growth for Loop Hostels.
Key Responsibilities:
1. Regional Operations Leadership
- Lead hostel operations across multiple cities in South India.
- Drive standardization and adherence to SOPs across all properties.
- Build and implement scalable systems for service quality, audits, and reporting.
2. People & Process Management
- Manage a large, distributed team of city and property managers.
- Build a strong performance-driven culture through mentorship and accountability.
- Ensure staff training, engagement, and retention for a high-performing operations team.
3. Financial & Business Ownership
- Drive P&L accountability for the region.
- Optimize costs while maintaining service excellence and operational efficiency.
- Track performance metrics and generate actionable insights through reports and dashboards.
4. Customer Experience & Quality Control
- Ensure consistent delivery of guest experience and service quality standards.
- Regularly conduct audits, identify gaps, and implement quick corrective actions.
- Partner with central functions (Tech, CX, Maintenance, Marketing) to ensure smooth operations.
5. Expansion & Scale
- Prepare properties and teams for new city launches and portfolio expansions.
- Build and replicate operational playbooks that support fast, consistent scaling.
Ideal Candidate Profile:
Experience:
- 48 years in multi-unit or regional operations roles
- Prior exposure to retail, hospitality, fitness, or service operations preferred (e.g., Decathlon, Starbucks, CultFit, Zostel, goSTOPS, Dominos, Reliance Trends)
Education:
- Graduate in any discipline; MBA preferred but not mandatory
Languages:
- Fluent in English, Hindi, and at least two South Indian languages
Key Skills & Competencies:
- Strong understanding of SOPs, audits, and operational checklists
- Proven experience managing 2030+ locations or units
- Excellent analytical, problem-solving, and leadership skills
- Strong Excel/Google Sheets and reporting proficiency
- Hands-on approach with people-first management style
- Ability to operate in fast-paced, multi-city environments
What Makes This Role Exciting:
- Transition from a cluster/area operations role to regional leadership
- Full P&L and regional ownership across South India
- Work closely with COO and national leadership on strategic initiatives
- Opportunity to build scalable systems for one of India's fastest-growing hostel brands
