Assistant Operations Manager

Policybazaar.com

Pune, India

3-5 Years

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Job Description

About the Job

As an Assistant Manager - Operations (Sales), you will play a key role in driving sales operations, ensuring efficient processes, and maintaining high levels of customer and employee satisfaction. You will be responsible for managing a team 50 + including associate and TL reporting to you, optimizing sales performance, and collaborating with clients to achieve business objectives. This

role demands a strong sales acumen, leadership skills, and the ability to work in a fast-paced environment.

Roles and Responsibilities

Seamlessly manage operations to ensure timely SLA delivery while maintaining high levels of employee and customer satisfaction
Drive B2C sales for insurance products (Health, Motor, Life)
Establish and manage client relationships, ensuring strong engagement
Organize resources, set goals, and develop strategies to optimize sales performance
Monitor and document staff schedules, attendance, and productivity
Conduct weekly and monthly client meetings to understand expectations and provide update
Ensure resolution of audit-related issues.

Desires Skills and Experience

Must have experience into B2C Outbound sales vertical
Must have team size of 40-50 Associate
Insurance background preferrable
Team Management: Conduct meetings, performance reviews, and ensure employees meet performance target
Employee Development: Hiring, coaching, and mentoring team members for success.
Sales Expertise: Proven track record in Telesales preferably Health, Motor, or Life Insurance sales
Performance Monitoring: Ability to calibrate employee performance, provide coaching, and alignment with business objectives
Strong external and management reporting capabilities
Ability to lead, mentor, and develop high-performing teams.

What do we Offer