Key Responsibilities
Invoice Processing & Accounting
- Ensure timely and accurate accounting of all customer invoices in Microsoft Dynamics 365 Finance & Operations (D365 F&O), in line with agreed billing schedules and contractual terms.
- Review and validate invoices for completeness – entity, currency, cost centre, and revenue account alignment – before posting.
- Manage credit note processing, adjustments, and reversals with appropriate documentation and approval workflows.
- Maintain accurate AR sub-ledger records and ensure regular reconciliation against the general ledger.
Vendor / Customer Portal Management
- Upload invoices and supporting documents on customer self-service and vendor payment portals (e.g. Ariba, Oracle iSupplier, or client-specific platforms) within stipulated SLA windows.
- Track portal submission status, resolve rejection errors, and resubmit within agreed timelines.
- Maintain a portal-wise tracker for submission dates, acknowledgement receipts, and payment statuses.
Collections & Customer Engagement
- Drive the end-to-end collection cycle – from invoice delivery confirmation through to payment receipt – across a portfolio of B2B clients.
- Initiate proactive outreach to customers at pre-due, due, and overdue stages, maintaining a professional and relationship-preserving tone.
- Escalate aged receivables to the Finance Manager / Qatar finance leadership with clear commentary and proposed resolution steps.
- Maintain detailed records of collection conversations, commitments, and payment timelines in the AR tracker.
Reporting & Reconciliation
- Prepare weekly AR ageing reports with commentary on overdue accounts, disputed invoices, and expected collections.
- Produce monthly DSO (Days Sales Outstanding) analysis and highlight trends for management review.
- Support month-end close activities including AR provisioning inputs, customer balance confirmations, and revenue reconciliations.
Process & Controls
- Maintain SOPs for invoice processing, portal submission, and collections workflows.
- Identify gaps in the billing-to-collection cycle and propose process improvements.
- Maintain SOPs for invoice processing, portal submission, and collections workflows, ensuring they are audit-ready at all times.
Audit Support & Compliance
- Prepare and maintain a complete AR audit pack at each period-end, covering: aged debtors schedule with commentary, customer-wise outstanding balances, invoice-level detail supporting revenue recognised in the period, and evidence of collections activity on overdue accounts.
- Maintain a live AR schedules file (Excel / D365 F&O reports) including: customer ledger extract, unapplied receipts log, disputed invoices register, and advance/prepayment tracking 3rd working day after period close.
- Provide written commentary on significant movements in debtors balances (new invoices raised, large receipts, write-offs, and provisions) for inclusion in the monthly management accounts pack reviewed by the Controller.
- Ensure all audit-related deliverables are submitted within deadlines communicated by the Finance Manager, with zero reconciling items left unexplained.
Qualifications & Experience
Education
- B.Com / M.Com / MBA (Finance) or equivalent; CA Inter / CMA Inter preferred but not mandatory.
Experience
- 4–7 years of progressive experience in Accounts Receivable or Order-to-Cash roles.
- Prior experience in a managed services, outsourcing, or B2B services environment strongly preferred.
- Hands-on experience with ERP systems – Microsoft D365 F&O experience is a significant advantage; SAP or Oracle AR modules acceptable.
- Demonstrated experience managing customer/vendor self-service portals for invoice submission and tracking.
- Track record of owning a live collections portfolio with direct customer interaction – not merely preparation of ageing reports.
- Prior exposure to statutory or internal audit processes in an AR / O2C context – including preparation of debtor schedules, cut-off workings, and balance circularisation – is a strong differentiator.
Skills
- Strong working knowledge of AR accounting, revenue recognition basics, and month-end close.
- Advanced Excel – pivot tables, VLOOKUP/XLOOKUP, ageing buckets, and exception-flagging models.
- Clear, confident written communication for customer-facing collection correspondence.
- Attention to detail in invoice validation and portal submissions, with a low error tolerance.
- Ability to manage multiple customer accounts and submission deadlines concurrently.
