Assistant Manager - Soft Services

About the Role: We are seeking a detail-oriented and proactive Assistant Facilities Manager to focus on soft services within our organization. The successful candidate will work closely with the Facilities Manager to oversee and coordinate various non-technical services, ensuring a comfortable, clean, and efficient environment for our employees and visitors.

Key Responsibilities:

Assist in managing soft services including cleaning, catering, reception, mail services, and landscapingHelp implement and maintain standard operating procedures for all soft servicesMonitor and evaluate service providers and contractors to ensure compliance with quality standards and contractual obligationsConduct regular site inspections and audits to maintain service qualityAssist in budget management and identify potential cost-saving measuresHandle day-to-day inquiries and issues and ensure prompt resolutionMaintain relationships with clients, tenants, and internal stakeholdersSupport the implementation of health and safety protocolsCoordinate with other departments to ensure seamless integration of soft servicesPrepare reports on service performance, costs, and improvement initiativesAssist in organizing and overseeing special events and projects related to facility managementSupport sustainability initiatives within the facility

Qualifications:

• Bachelor's degree in Facility Management, Business Administration, or related field
• 4-6 years of experience in facilities management or a related role, with a focus on soft services
• Knowledge of soft service operations, including cleaning, catering, security, and reception services
• Understanding of health and safety regulations and best practices in facility management
• Experience in contract management and vendor relations
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and familiarity with facility management software
• Ability to analyze data and contribute to insightful reports
• Customer service-oriented with strong problem-solving skills

Desired Skills:

• Relevant industry certifications (e.g., IFMA, BIFM) or willingness to obtain them
• Experience with sustainability practices in facility management
• Knowledge of quality management systems (e.g., ISO 9001)