- Maximize Applied to paid to meet business plan
- Hub Hold Cases resolution within TAT
- NFTR % Reduction
- MIS and Reports
- Follow-up for GO Actionable resolution
- Booking & Tracking of Medical reports
- Customer complaint resolution within TAT
- Maximize collections
- Ensure NC cracking through field
- Autopay Traction
- POSV / Welcome Call
- Managing end to end operational process along with teams in the field & distribution leaders
- Liaison with UW, Policy Issuance, Finance, IT, for smooth processing & service delivery across locations
- Managing dashboard for Quality of business
- Adoption of various digital initiatives among distribution
Measure of Success:
- Timely & Accurate MIS
- Timely WIP Movement to timely business processing
- Improvement in key processes across field
- Successful tracking on new business parameters (P2A, FTR, Business Leakage, GO Actionable TAT & 13th / 25th Month persistency
- POS Discrepancy Rate & resolution TAT
- Auto-pay Registration Conversion %
- Audit Rating
Desired qualifications and experience:
- Must have a minimum of 2-5 years of experience of which at least 2 yrs. in customer service / operations / Finance
- Preferable experience in Banking / Telecom / Insurance
- Should be a Graduate / Post Graduate
