Finacle Helpdesk Support L3

Responsibilities:

• Finacle Application Support: Provide advanced helpdesk support for Finacle applications (CBS Version 7.0.25, UBS version 10.2.18).
• Banking Operations Understanding: Possess a strong understanding of the business logic of banks and experience handling End of Day (EOD)/Beginning of Day (BOD) operations.
• Core Banking & IT Support: Apply working knowledge of Core Banking Solutions and Banking IT support.
• Troubleshooting & Resolution: Perform troubleshooting and resolution of issues observed/reported on a day-to-day basis.
• Service Management: Utilize working experience with Service Management/Ticketing Solutions.
• Delivery Leadership: Demonstrate working experience as a Delivery Lead in similar projects.
• Communication & Collaboration: Collaborate effectively with the team and communicate clearly with stakeholders.
• Continuous Learning: Show eagerness to learn and adapt to challenging technical tasks.

Required Skills:

• Proficiency in Finacle Menu Options (CBS Version 7.0.25, UBS version 10.2.18).
• Understanding of Business Logic of banks, and experience handling EOD/BOD operations.
• Proficiency in Core Banking Solutions and Banking IT support.
• Strong skills in Troubleshooting and Resolution of issues.
• Proficiency with Service Management/Ticketing Solutions.
• Strong problem-solving and analytical skills.
• Effective communication and teamwork abilities.
• Eagerness to learn and adapt to challenging technical tasks.