Assistant Manager- Customer Delight (B2B)

We are seeking a dynamic and customer-oriented individual to join our team as a customer service agent. The role involves a blend of case management and managing incoming lines to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent communication skills, a strong sense of attention to detail, and the ability to multitask in a fast-paced environment.

Language fluency : English AND Tamil / Telugu / Kannada / Punjabi / Marathi / Gujarati / Hindi / Oriya / Bengali / Malayalam / Assamese

Key Responsibilities:

• Providing prompt, frictionless, consistent and delightful customer service
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Identifying root causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
• Assisting with customer communication during critical launches and support events.
• Maintaining and improving NPS/CSAT

Preferred Qualifications:

• 2-4 years of experience in customer support in a fast-paced support environment
• Experience with B2B-focused companies
• Experience in technical support

Who can apply:

• Bachelor s Degree in any field
• Overall, 2-4 years of experience, which includes 1+ years of directly working with customers
• 6+ months of experience in customer-facing roles in a fast-paced environment
• Computer literacy with experience using Windows/MS Office , Excel, and CRM management
• Demonstrated advanced English/Regional language proficiency, both written and spoken
• Exceptional soft skills, empathy, listening ability, high ownership and customer orientation
• Offered Benefits / Facilities :5 days working
• Medical Insurance

Key Skills :

• Customer Service
• Customer Support
• Sla
• Crm
• Hni
• Escalations