Work Dynamics
What This Job Involves
Delivery of Client Satisfaction
AFM will be responsible for managing all aspects of the facility management service delivery system at Client Facility.
AFM is accountable for the achievement of all the key performance indicators.
Operations and maintenance, interface with senior managers in Client real estate / Facility team and business units.
Coordination with other key managers within Client Facility and achieve customer satisfaction. Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests
Drive the account plan to deliver high quality results which exceed the client's expectations. Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business. Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform.
Work with the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators. Proactively solicits and responds to feedback and input from client
Establishes and maintains effective relationships with customers and gains their trust and respect
Builds and Manages High Performing Teams
- Oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.
- Ensure client satisfaction score achieved as per SLA
- Have a seamless interface into Client Location Spoc.
- Demonstrate leadership, responsiveness and creativity.
- Understand the Facilities Management scope and develop client specific processes and procedures in consultation with Account Manager / Facility Manager and ensure implementation.
- Support Client in the implementation of short and long-term projects.
- Develop and implement the annual management plan; accomplish key performance indicators as identified by client.
- Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting.
- Ensure compliance with JLL minimum audit standards.
- Any other additional responsibilities assigned from time to time based on the client scope deliverables
- Ensure Planned Preventive Maintenance activities are undertaken in accordance with the schedule.
- Ensure implementation of Safe work practices
- Implement regular inspections of the facility on energy conservation, maintenance practices, utility management, Housekeeping services, Maintenance of pest control, indoor plants and landscaping and building maintenance with risk management procedures.
- Implement the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment
- Provide training to on-site teams on equipment procedures and implementation.
- Support service delivery teams on equipment maintenance and upkeep.
- Conduct regular inspections to ensure that the procedures are being followed and updated as required.
- Ensure labor & Statutory compliance are tracked and monitored from time to time for all monthly / quarterly audits.
- Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times.
- Maintain Housekeeping equipment in all working conditions and apply all checks and control mechanism.
- Ensure adequate control measures on all facility inventory for both engineering & soft services
- Co-ordinate for all client events and hospitality management including overseeing cafeteria requirements.
- Prepare / provide input to the site monthly report to be submitted to client.
Putting best practices in place
Teamwork should also be one of your strongest points, as you'll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you'll develop tools that help measure the technical team's performance on a quarterly or annual basis.
Sound like you To apply, you need to be:
A technical hands on expert
An ideal candidate would have a university degree or professional qualification in engineering or facilities management, and over four years experience in facilities operation. A strong background in troubleshooting processes is a big plus.
Good communicator
Do you have an excellent command of spoken and written English language Can you communicate technical issues to less able colleagues, clients and vendors If you said yes to these, bring your ambition and explore our world of possibility.
Education and experience
- Graduate with a minimum of 6 years experience with Sr. Executive or AFM role
- Implementation knowledge on ISO 14001, OHSAS 18001 would be an added advantage
- Understanding of vendor management and AMCs
- Good understanding of safety
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
