Job Description
Assistant Facilities Manager - Soft
Job Description
Job Description
Assistant Facilities Manager - Soft
Job type Full time
Reporting Manager Facility Manager
No of staff managed Sub vendor staff, Supervisors etc
JOB PROFILE (E - Essential)
Qualification (E) Degree
Overall Experience 6 – 8 years
Industry Type FM Services, IT, Hotel
Industry Experience 5 years
Technical Skills (E) MS Office & Mail Communication,
Generic Skills (E) Communication, Interpersonal, Vendor Management
Behaviors Achievement level, Team work, Learning attitude & Positive thinking
JOB AIM
Assistant Manager, Facilities will be responsible for managing all aspects of the facility management service delivery system in Account during the shift. In this capacity, the Assistant Facility Manager is accountable for the completion of pending works that needs high priority to complete in the required shift.
Responsibilities
Helpdesk Operations
To provide management advice on Helpdesk for escalated issues during the shift. To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process. To ensure planning is done for all internal Events in coordination with events team To ensure accident or crises management is addressed immediately.
Front Office Operations
To provide management advice for Front Office for escalated issues during the shift. To ensure immediate response to all priority calls during the shift and follow escalation process To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep.
Mail Room Operations
To provide management advice for Mail Room for escalated issues during the shift To ensure immediate response to all priority calls during the shift and follow escalation process. Clearing of C-mail / Government agencies mail to the proper recipient.
Security Operations
To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services To ensure that the security assignment manager or security in-charge of the facility is being updated on the clients/VIP visits To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure that security staff adheres to GAP norms. To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix. To ensure the Grooming of the staff Ensure the night escorts are available as required.
Housekeeping Operations
To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services. To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the clients/VIP visits. To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services. Identification, on time closure and reporting of snags. To discuss and assist facility manager on monthly basis on the vendor performance matrix. Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations.
Cafeteria Operations
To ensure caterers maintain a high standard of hygiene in the services areas During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements To ensure lab test is done for Raw Materials, Preparations Stage & Service Stage. To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria. To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria. To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits (5 mins max) To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic. To ensure that tracking is done on the vendor crockery like spoons, plates etc to ensure no shortages. Escalate Facility Manager and then Account Lead on escalations. Ensure the hygiene of the cafeteria vendors operating in stalls.
General Operations
To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions To ensure all such communication is entered in the duty manager log book to inform the next shift person To make facility tour and list out all such actions needed Prepare weekly rosters for Helpdesk, Front Office, and Mail Room and communicate in advance to the team. To adhere to Account Policies, Processes & procedures and also the statutory documents To adhere to Account SLA & KPI as agreed with JLLM To assist Facility Manager in all such ISO, Internal, External, audits that happen at Account and ensure necessary documentation are done To coordinate with engineering team for any issues that need there help. Plan & train TPV staff on Account policies and requirements. Daily and monthly updating of OLA in the SMDRS tool.
