Assists the Event Manager in executing meetings and events while driving the implementation of the brand's service strategy and initiatives. Works to meet customer needs during meetings and events, supports event revenue growth, and resolves any issues or conflicts that arise. Conducts daily banquet floor walk-throughs to ensure client satisfaction and maintain high-quality standards.
Candidate Profile:
Education and Experience:
- High school diploma or GED with 2 years of experience in event management, food and beverage, sales and marketing, or related professional area,
- OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 1 year of relevant experience.
Core Work Activities:
Assisting in Managing Meetings and Special Events Operations
- Research and analyze competitor products, pricing, and services to stay competitive.
- Review scheduled events proactively to identify and troubleshoot potential conflicts or challenges.
- Assist in coordinating all groups that impact property operations for seamless event execution.
- Support the oversight of cleaning, maintenance, and readiness of meeting spaces and associated back-of-house areas.
- Help ensure furniture, equipment, and inventory levels meet corporate guidelines.
- Assist in executing brand service initiatives within event management areas.
- Conduct daily banquet floor walk-throughs to drive client satisfaction and uphold quality standards.
Assisting in Budgets and Finances
- Develop and maintain relationships with external vendors to secure favorable pricing and service agreements that enhance event experiences and increase revenue opportunities.
- Assist in the preparation of the annual banquet budget.
Driving Exceptional Customer Service
- Foster a guest-focused atmosphere across all event management operations that meets or exceeds guest expectations.
- Consult with customers to understand objectives and requirements for events such as meetings, conferences, and conventions.
Additional Responsibilities:
- Perform other reasonable duties as assigned to support event operations and business goals.
