Job Description
We are seeking a skilled Application Support Engineer with hands-on experience in Ciena Blue Planet to support OSS applications within the ASG (Application Services Group). The role involves monitoring, troubleshooting, and maintaining Blue Planet-based platforms, ensuring high availability and performance in a production environment.
Key Responsibilities: Provide L2/L3 production support for Ciena Blue Planet applications. Monitor system performance, identify issues, and ensure timely resolution. Perform incident, problem, and change management in line with ITIL processes. Conduct root cause analysis (RCA) and implement preventive solutions. Support application deployments, upgrades, and patching activities. Work closely with development and vendor teams for issue resolution. Troubleshoot API integrations, workflows, and orchestration issues. Maintain support documentation, SOPs, and knowledge base articles. Ensure adherence to SLAs, KPIs, and operational standards. Required Skills: Hands-on experience with Ciena Blue Planet (Inventory, Orchestration, or MDSO modules). Strong knowledge of OSS/BSS systems and telecom domain. Experience in Java / J2EE-based applications. Understanding of REST/SOAP APIs and integration troubleshooting. Working knowledge of Linux/Unix systems. Database knowledge (Oracle / SQL) with troubleshooting skills. Familiarity with ticketing tools like ServiceNow. Experience with monitoring/logging tools (Splunk, ELK, AppDynamics). Preferred Skills: Knowledge of microservices architecture and containerization (Docker/Kubernetes). Exposure to network inventory and service orchestration concepts. Familiarity with CI/CD pipelines (Jenkins, Git). Basic scripting (Shell/Python).
